Fish Eye Privacy Policy
This privacy policy outlines how we collect, use, store, and protect your personal information when you access and play Fish Eye. We are committed to safeguarding your privacy and ensuring transparency about our data practices. By using Fish Eye, you acknowledge and agree to the terms set out in this privacy policy.
Information We Collect
When you play Fish Eye, we collect various types of information to provide you with a seamless gaming experience and comply with regulatory requirements. The information we gather includes personal details you provide during registration, such as your name, email address, date of birth, and payment information. We also collect technical data automatically through cookies and similar technologies, including your IP address, device type, browser information, and gameplay statistics. Transaction records, including deposits, withdrawals, and betting history, are maintained for account management and regulatory compliance purposes. Additionally, we may collect information about your interactions with Fish Eye, such as game preferences, session duration, and feature usage patterns.
How We Use Your Information
The information collected through Fish Eye serves multiple purposes essential to operating our service. We use your personal data to create and manage your gaming account, process financial transactions, and verify your identity in accordance with Australian gambling regulations. Your information helps us deliver personalised gaming experiences, improve game features, and develop new content based on player preferences. We analyse gameplay data to detect and prevent fraudulent activity, ensure safe gaming practices, and maintain the integrity of Fish Eye. Communication purposes include sending you important updates about your account, notifying you of promotional offers you have opted into, and responding to your enquiries. We also use aggregated and anonymised data for statistical analysis and reporting purposes.
Data Security and Retention
We implement robust security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Fish Eye employs industry-standard encryption protocols to secure data transmission and storage. Our systems are regularly monitored and updated to address emerging security threats. Access to personal information is restricted to authorised personnel who require it to perform their duties. We retain your data for as long as your account remains active or as needed to provide you with services. Following account closure, we maintain certain records for the periods required by Australian law, typically seven years for financial and transaction records. Once the retention period expires, we securely delete or anonymise your information.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account information | Duration of active account | Service provision |
| Transaction records | 7 years after final transaction | Legal compliance |
| Gameplay history | 7 years after account closure | Regulatory requirements |
| Marketing preferences | Until withdrawal of consent | Communications |
| Technical logs | 12 months | Security and performance |
Third-Party Sharing and Your Rights
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating Fish Eye, including payment processors, identity verification services, and cloud hosting providers. These parties are contractually obligated to protect your information and use it only for specified purposes. We may disclose your information when required by law, to comply with legal processes, or to protect our rights and the safety of our users. You have specific rights regarding your personal information under Australian privacy legislation. You can request access to the personal data we hold about you, ask for corrections to inaccurate information, and request deletion of your data subject to our legal retention obligations. You may withdraw consent for marketing communications at any time and object to certain types of data processing. To exercise these rights or if you have questions about this privacy policy, contact our privacy team through the designated channels provided on our website. We will respond to your requests within the timeframes required by applicable law.